Troubleshooting
The plugin fails to build
Section titled “The plugin fails to build”- Install Visual Studio 2022 with the “Game development with C++” workload and a Windows SDK.
- Make sure the plugin version matches your engine (5.8 or 5.6).
- Delete the plugin’s
IntermediateandBinariesfolders and reopen the project.
Recording never starts
Section titled “Recording never starts”The recorder waits up to 10 seconds for PIE viewports after an armed start. Start PIE soon after clicking Record. Check the Output Log for LogPresentationCapture messages.
The MP4 has no audio
Section titled “The MP4 has no audio”- Check that
PresentationCapture.Record.AudioandPresentationCapture.Record.AudioMp4are 1. - On Windows N editions, install the Media Feature Pack. Without an AAC encoder the MP4 is video-only and the WAV is still written.
- Make sure PIE is not running with
-NoSound.
Video is choppy or the frame rate is lower than requested
Section titled “Video is choppy or the frame rate is lower than requested”Recording stopped by itself
Section titled “Recording stopped by itself”Check the end of the Output Log and the manifest. Common causes are the disk floor (Record.DiskFloorMB), the safety cap (Record.MaxSeconds), or an encoder failure. See Reading the logs.
Still stuck
Section titled “Still stuck”Follow the checklist on the Support page.